911 OPERATOR TDD TRAINING


Full Description
911 OPERATOR TDD TRAINING


According to the Americans with Disabilities Act:
"PSAPs should require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months."

This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with members of the deaf/speech impaired community via a simulated TDD machine.

Convenient online format
Access your course from work, home, anywhere with an internet connection. Save travel time and costs!

Reduce telecommunicator down time
Complete course in two hours or less.

Learn your way, at your pace
Program can be stopped and returned to later, enabling training to be done at telecommunicator workstations

Quality instruction
Course adheres to recommendations from NENA’s Accessibility Committee, TTY Call Taker Proficiency and Quality Assurance Work Group – ADA compliant

Developed by a leader in continuing education
Developed by a leading community college, one of the 12 prestigious Vanguard Learning Colleges

Never the same training twice
Scenarios are changed regularly, so your hands-on experience stays fresh even after repeated sessions

Incredible value
Comply with ADA recommendations without breaking your budget! Certificates available after completion.

FREQUENTLY ASKED QUESTIONS


Q:How long will it take me to complete the course?
A:Course can be completed in two hours or less.

Q:How is the program administered?
A: The entire program is delivered online.



Outcomes:


During this course, the participants will...
  • Obtain an overview of the deaf world and those who have limited ability to speak.
  • Understand the special equipment used to communicate with the deaf community.
  • Know the proper protocols to follow when using special equipment to communicate with the deaf community.
  • Learn and practice proper call handling.


Assessment:


Evaluation of your performance will be based on Completion of eight interactive scenarios with simulated members of the Deaf community on a simulated onscreen TDD machine.

Course Information (see above or below lessons, outlines, activities, etc.)
PROGRAM DETAILS


INTRODUCTION
COURSE OVERVIEW
THE CALLER’S WORLD
THE TDD CALL
HANDS-ON TTY SIMULATION
COURSE OVERVIEW


Module 1

Introduction
Get to know a member of the deaf/speech impaired community and his/her story

Course Overview The Caller’s World The TDD Call Module 2-The Simulation

HANDS-ON TTY SIMULATION
Student is brought to a simulated TTY screen to communicate with simulated members of the deaf/speech impaired community who are calling with emergencies

Contact Hours: 2