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| Customer & Technical Support Training
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BCC1533
|
911 OPERATOR TDD TRAINING |
$ 49 |
Enroll
|
According to the Americans with Disabilities Act:
"PSAPs should require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months."
This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with members of the deaf/speech impaired community via a simulated TDD machine. This course can be completed within 2 hours. Course must be completed within 6 months of enrollment.
(Contact Hours: 2) |
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BCC2988
SD
|
Write for Business with Companion CD |
$ 39 |
Enroll
|
Write for Business, an award-winning business writing and communication handbook for professionals in every business field, helps promote effective written and oral communication skills.
(Contact Hours: 24) |
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BCC510
|
Customer Service Certificate |
$ 119 |
Enroll
|
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
(Contact Hours: 23) |
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