Course Name

Management & Leadership Decision Support Systems Training Program

Contact Hours: 20

Course Description

In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process takes into account decision support data. This data includes, but is not limited to demographics, marketing and advertising trends, supply and demand considerations, as well as merger/acquisition susceptibility. Decision making templates and flow charts assist the course participant objectively evaluate the process problem solving and goal achievement. The benefits of learning how to implement management and leadership decision support systems will improve productivity, morale and quality of your product or service upon implementation. Readings will be posted on the LearningManagement system and as such there are no textbooks needed for this course.

Outcome

Upon completion, you will have the information necessary to justify implementing one or more of the management and leadership decision support system templates in order to improve productivity, quality, and personnel morale. Participants will learn how and why decision making and the support systems utilized are directly related to increased profitability. Participants will be able to effectively and efficiently implement management and leadership decision support systems for their business.

Assessment

In this self-directed course, Evaluation of student performance will consist of successfully completing the Action Assignments in each Module of learning.

Outline

This course is entirely self-paced and can be completed in as little as 1-2 hours per module of learning. Please see the following information for more details regarding the 10 modules of this course. Decision Making – You will learn the steps to effective and efficient management and leadership decision making based on Hammond’s elements of making smart decisions. Learn how the decision making process is directly related to problem solving and goal achievement that is related to organizational vision. Risk Analysis – Learn how to assess the risk inherent in all types of decision making. Evaluate the strengths and weaknesses, opportunities and threats (SWOT) in the decision making process. In addition, you will learn why this step is vitally important in the process of making your organization profitable without taking excess risk. Objective Analysis – Study and explore the corporate objectives in decision making processes. In this section we will identify the Six Sigma principles of improving organizational processes through decision making templates, thereby translating into a more efficient, effective and profitable organization. RUMBA – You will be introduced to this important step in the decision making process. The underlying philosophy of making your corporate goals RUMBA is essential for organizational acceptance and cooperation. Decision Support Systems – We will explore the major types of decision support data available to managers and leaders of various product and service oriented corporations. Differentiation between the types of data will help you assess which data is most importantly considered in your decision making template. Decision Making Templates – You will explore a variety of decision making templates and flow diagrams that will help efficiently lead you through the steps of decision making based on decision support data. Several case studies and real corporate examples are given in order to make it extremely practical. Strategic (Long-Term) Decision Support Systems – Learn how to apply decision support data to make effective and efficient long-term corporate decisions based on a variety of support data. Know what data is most important to evaluate in strategic planning and how that data reduces the inherent risk of long-range planning. Tactical (Short-Term) Decision Support Systems – Explore the data needed to make effective and efficient short-term corporate decisions and the steps to implement the process. Learn what data is most important to evaluate in tactical planning and how that data reduces the inherent risk of short-range planning. Operational Decision Support Systems – Whether strategic (long-term) or tactical (short-term), learn how to implement operational decision support systems based on specific operational areas of your organization. Closely tied to Six Sigma principles of process effectiveness and efficiency, you will also be trained on what to look for regarding common areas of operational difficulty and how to avoid them. Conclusions – Explore where decision making and decision support systems succeed and fail across the globe. Find out who is succeeding and how. Identify the issues, informatics and technology that is available to assist in implementing decision support systems in your organization. Visualize the global decision making marketplace and where your company fits into the picture to capture the opportunities that exist related to decision support systems.