Travel Agent Certificate Program Courses
Travel Sales and Trends - Instructor Led
Enjoy expected as well as surprising sales techniques and new approaches. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations.
Ground Transportation - Instructor Led
You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution. Rail travel recaptures the image of a different time and appeals to many leisure travelers. This study focuses on Amtrak, VIA Rail, BritRail and Eurail, the types of train accommodations, services and fare structure.
Hotels and Lodging - Instructor Led
Earn great commissions by booking your clients’ hotel accommodations. Learn the basics of the hotel product, rate structure, property and room classifications, codes, published and automated resources and non-automated reservations procedures. Identify your guests’ preferences, learn the variables that affect prices, select the right hotel for any given client.
The Cruise Market - Instructor Led
Earn great commissions by booking cruises, one of the fastest growing segments of the travel industry. Learn the basics of the cruise product, cruise classifications, destinations, types of cruises, print resources and non-automated reservations procedures. Identify your clients needs and preferences, learn the variables that are available in cruising and select and book the right cruise for any given client.
Air Reservations - U.S. or Canadian Domestic - Instructor Led
Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of transportation to business destinations and highly used mode to vacation/leisure destinations.
Air Fares - U.S. or Canadian Domestic - Instructor Led
(Prerequisite course: Air Reservations U.S. or Canadian) Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your clients’ air itinerary. Practice the interpretation of the multiple air transportation taxes and fees applicable to air travel. Air fares are historically difficult to interpret and apply.
ARC Documents - Instructor Led
(Prerequisite courses: Air Reservations and Air Fares U.S. Domestic) Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled andprocessed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC). Here you will coverthe ticketing types, forms, policiesand procedures per the ARC as well as forms of payment, refunds and exchanges.
Automated Air Reservations U.S. or Canadian Domestic - Instructor Led
You will learn to book air reservations using RTS®, a hands on Computer Reservation System (CRS) simulation of Sabre® in conjunction with the online tutorial. Each lesson combines selections from a proven Sabre® text with helpful hints and instruction to most effectively use the realistic simulator, RTS? Sabre®. You will learn and practice the basic functions of Sabre® as used by travel professionals planning and booking air travel. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to make, maintain, change, and cancel automated travel reservations. Available in U.S. or Canadian versions. Note: Each course requires a new software download. RTS® is only IBM compatible but may be utilized on a Mac using Virtual PC.
Automated Air Fares and Tickets - U.S. or Canadian Domesic - Instructor Led
(Prerequisite course: Automated Air Reservations) You will learn to find the lowest applicable fare for your client as you utilize the Computer Reservation System (CRS) Sabre® to display fares between city pairs and the Sabre® pricing system to calculate the total fare, including fees and taxed for the simplest and most complex domestic air itineraries. You will be using RTS®, a hands onComputer Reservation System (CRS) simulation of Sabre® in conjunction with the online tutorial. Each lesson combines selections from a proven Sabre® text with helpful hints and instruction to most effectively use the realistic simulator, RTS? Sabre®. You will learn and practice the basic functions of Sabre®. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to quote fares and price automated travel reservations. Available in U.S. or Canadian versions. Note: Each course requires a new software download. RTS® is only IBM compatible but may be utilized on a Mac using Virtual PC.
Automated Car Rental and Hotel Accommodation - Instructor Led
(Prerequisite course: Automated Air Reservations) You will learn to research, select and book car rentals and hotel rooms using RTS®, a hands on Computer Reservation System (CRS) simulation of Sabre® in conjunction with the online tutorial. Each lesson combines selections from a proven Sabre® text with helpful hints and instruction to most effectively use the realistic simulator, RTS® Sabre®. You will learn and practice the basic functions of Sabre®. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to make, maintain, change, and cancel automated car and hotel reservations. Available in U.S. or Canadian versions. Note: Each course requires a new software download. RTS® is only IBM compatible but may be utilized on a Mac using Virtual PC.
Selling Vacation Packages and Tours - Instructor Led
Earn great commissions by booking vacation packages and tours, one of the fastest growing segments of the travel industry. Learn the basics of the tour product, components of tours, tour destinations, types of vacation packages and tours, print and electronic resources and non-automated tour booking procedures. Understand the function of tour operators and wholesalers.
Fares and Tickets International - U.S. or Canadian Domestic - Instructor Led
(Prerequisite courses: Air Reservations and Air Fares) International air travel hasexpanded exponentially in the past decade and promises to continue to grow. This course will provide you with the skills required to meet the needs of your international air travelers. These skills include an understanding of the two basic international faring systems, mileage and routingaswell as currency procedures, including the use of the fictitious currency, Neutral Units of Construction. You will learn to interpret all the data found in the faring and pricing information in the CRSs and as printed on international tickets. This includes international fare basis codes, base fares, taxes, surcharges, currency codes and mileage principle coding as applicable.