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Course Name
Travel Sales and Trends - Instructor Led

Contact Hours: 30
Course Description
The Travel Sales and Trends Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the Web for a variety of travel resources as well as current information on possible careers in the industry. This is an excellent introduction to the program.
    FAQ
    How long will it take me to complete the course?
    Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
    How quickly can I begin?
    Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
    What is the Job Board and how do I gain access to it?
    The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

    Benefits of Travel Sales and Trends:
  1. Take the course at your own pace - so long as the course is completed within 90 days of registration.
  2. Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
  3. No need to purchase additional textbooks or materials
  4. As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
    		5.
    Outcome
    Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:

     
  5. Describe the need for sales and customer service skills and professional telephone manners.
  6. Ask open and/or closed questions as appropriate.
  7. Turn features into benefits while making a recommendation.
  8. Make the sale with a choice or assumptive close.
  9. List and define traveling styles and motivations for leisure travel.
  10. Identify demographic groups of travelers.
  11. Explain how demographics and traveling style impact the way people travel.
  12. List and explain travel planning and booking trends including travel resources on the Web.
  13. Access and navigate multiple travel resources online.
    14. Assessment
    Evaluation of student performance will be based on the following:
    1. Completion of assigments.
    2. Exam grades

    Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
    The principal classifications of unsatisfactory conduct are:

  14. Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
  15. Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
  16. Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
  17. The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
    18. Outline

    Travel Sales and Trends

    Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

    Lesson 1 Basic Sales Skills
    Lesson 2 Phases in the Sales Process
    Lesson 3 Styles of Travelers
    Lesson 4 Targeting the Traveler
    Lesson 5 Review
    Exam
    Lesson 6 How to Use the Net
    Lesson 7 Travel Resources Online

    COURSE ACTIVITIES AND ASSIGNMENTS:
    Maximum time to complete the course is 90 days. There are challenges, reviews, learning activities and exam. These assignments are not too consuming. You can easily do two to three assignments per week. Each assignment takes approximately an hour. To complete this course within a month, you would need to do three to four assignments within a week and plan on spending four-six hours a week.