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Course Name
ARC Documents - Instructor Led

Contact Hours: 30
Course Description
The ARC Documents Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC). Here you will cover the ticketing types, forms, policies and procedures per the ARC as well as forms of payment, refunds and exchanges. rev 9/01 .
    FAQ
    How long will it take me to complete the course?
    Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
    How quickly can I begin?
    Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
    What is the Job Board and how do I gain access to it?
    The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

    Benefits of ARC Documents:
  1. Take the course at your own pace - so long as the course is completed within 90 days of registration.
  2. Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
  3. No need to purchase additional textbooks or materials
  4. As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
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    Outcome
    Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:

    • Explain the purpose and function of the Airline Reporting Corporation (ARC) and access the ARC Website.
    • List the types of tickets and related documents used in the United States and issued and controlled by ARC.
    • Specify the guidelines and use of Electronic Tickets, Automated Ticket and Boarding Passes, Prepaid Ticket Authorities, Tour Orders and Miscellaneous Charges Order.
    • Read and explain all information on multiple ATBs.
    • List and explain acceptable and preferred forms of payment for air tickets.
    • Calculate and process refunds and exchanges.
    Assessment
    Evaluation of student performance will be based on the following:
    1. Completion of assigments.
    2. Exam grades

    Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
    The principal classifications of unsatisfactory conduct are:

    • Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.

    • Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.

    • Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.

    • The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.

    Outline

    ARC Documents

    Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

    Lesson 1 Domestic Tickets
    Lesson 2 Methods of Payment
    Lesson 3 Refunds
    Lesson 4 Exchanges
    Lesson 5 ARC Documents Review
    Exam

    COURSE ACTIVITIES AND ASSIGNMENTS:

    Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.