Course Name

911 OPERATOR TDD TRAINING

Contact Hours: 2

Course Description

According to the Americans with Disabilities Act: "PSAPs should require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months." This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with members of the deaf/speech impaired community via a simulated TDD machine. Convenient online format Access your course from work, home, anywhere with an internet connection. Save travel time and costs! Reduce telecommunicator down time Complete course in two hours or less. Learn your way, at your pace Program can be stopped and returned to later, enabling training to be done at telecommunicator workstations Quality instruction Course adheres to recommendations from NENA’s Accessibility Committee, TTY Call Taker Proficiency and Quality Assurance Work Group – ADA compliant Developed by a leader in continuing education Developed by a leading community college, one of the 12 prestigious Vanguard Learning Colleges Never the same training twice Scenarios are changed regularly, so your hands-on experience stays fresh even after repeated sessions Incredible value Comply with ADA recommendations without breaking your budget! Certificates available after completion. FREQUENTLY ASKED QUESTIONS Q:How long will it take me to complete the course? A:Course can be completed in two hours or less. Q:How is the program administered? A: The entire program is delivered online.

Outcome

During this course, the participants will... Obtain an overview of the deaf world and those who have limited ability to speak. Understand the special equipment used to communicate with the deaf community. Know the proper protocols to follow when using special equipment to communicate with the deaf community. Learn and practice proper call handling.

Assessment

Evaluation of your performance will be based on Completion of eight interactive scenarios with simulated members of the Deaf community on a simulated onscreen TDD machine.

Outline

INTRODUCTION Get to know a member of the deaf/speech impaired community and his/her story COURSE OVERVIEW The Americans with Disabilities Act (ADA) Course objectives THE CALLER’S WORLD Types of deafness/hardness of hearing Types of speech impairment Deaf Culture American Sign Language (ASL) syntax Hands-on Practice: Decoding ASL syntax THE TDD CALL TTY equipment Call recognition Call handling TTY equipment protocol Hands-on Practice: TTY syntax and abbreviations Call transfer procedures TDD call backs Telephone Relay Service (TRS) HANDS-ON TTY SIMULATION Student is brought to a simulated TTY screen to communicate with simulated members of the deaf/speech impaired community who are calling with emergencies. COURSE OVERVIEW Module 1 Introduction Get to know a member of the deaf/speech impaired community and his/her story Course Overview The Americans with Disabilities Act (ADA) Course objectives The Caller’s World Types of deafness/hardness of hearing Types of speech impairment Deaf Culture American Sign Language (ASL) syntax Hands-on Practice: Decoding ASL syntax The TDD Call TTY equipment Call recognition Call handling TTY equipment protocol Hands-on Practice: TTY syntax and abbreviations Call transfer procedures TDD call backs Telephone Relay Service (TRS) Module 2-The Simulation HANDS-ON TTY SIMULATION Student is brought to a simulated TTY screen to communicate with simulated members of the deaf/speech impaired community who are calling with emergencies