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Course Name
Teams That Work

Contact Hours: 3

Course Description


This complete course will teach you practical methods for establishing and maintaining teams that maximize the collective strengths of their members. Learners will also acquire valuable team leadership skills. In addition, valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture is a point of focus. Topics range from developing leadership and effective communication skills to dealing with team conflict, making decisions, and recognizing performance.


Outcome
By completing this course you will learn how to:
  1. Establish direction and goals
  2. Set clear roles and ground rules
  3. Establish formal and informal accountability
  4. Reinforce positive team behaviors
  5. Make teamwork part of the culture li>Discuss the importance of leadership training
  6. Recognize effective communication skills
  7. Demonstrate a proficiency for managing conflict
  8. Explain the significance of the decision-making process
  9. Formulate an effective system of rewards and recognition

Assessment
Students may master the course/s by achieving a percentage at or above 70% for each individual lesson, through their scoring results of the course questions, the skill assessment, or a combination of both.


Outline



Summary:

This course provides valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture. It also includes valuable information about leading a team. It covers topics ranging from developing leadership and effective communication skills to dealing with team conflict, making decisions, and recognizing performance.

Topics covered in this course include:
  • Establishing direction and goals
  • Defining roles and rules
  • Establishing accountability
  • Establishing positive team behaviors
  • Making teamwork part of culture
  • Developing Team-Leadership Skills
  • Developing Communication Skills
  • Developing Conflict-Management Skills
  • Decision-Making and Empowerment
  • Recognizing and Rewarding Team Performance
Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.