Course Name

Communicating with Power: Resolving Conflict

Contact Hours: 9

Course Description

This course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.

Outcome

By completing this course you will learn to: Differentiate internal and external conflict Describe common types of external conflict in the workplace Identify instinctive responses to conflict Identify strategic responses to conflict Identify guidelines for developing a conflict resolution process List the benefits of an established conflict resolution process

Assessment

Students may master the course/s by achieving a percentage at or above 70% for each individual lesson, through their scoring results of the course questions, the skill assessment, or a combination of both.

Outline

Understanding conflict Responding to conflict Resolving conflict constructively Technical Requirements: P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.