Providing excellent customer service can make the difference between a customer buying your product or from the vendor down the street. This course will help you determine who your customers are, define the dimensions of customer service as they relate to your business, and help you measure the level of customer service you are providing. The class includes video, text, and downloadable resources.
Crisis and Continuity Planning will help you ensure the survival of your business in the event of a crisis event. The class will explore these areas:
- Moving your business
- Planning for emergencies
- Planning for the loss or absence of key employees
- Understanding insurance options
The Crisis and Continuity Planning course also contains downloads and resource links that will help you put your plan into action.