Course Name
Build Your Own BIZ™ - Customer Service Strategies

Contact Hours: 1

Course Description
Understand Your Customers and Learn How to Serve Them Better

Providing excellent customer service can make the difference between a customer buying your product or from the vendor down the street. This course will help you determine who your customers are, define the dimensions of customer service as they relate to your business, and help you measure the level of customer service you are providing. The class includes video, text, and downloadable resources.

Description of Course

Crisis and Continuity Planning will help you ensure the survival of your business in the event of a crisis event. The class will explore these areas:

  • Moving your business
  • Planning for emergencies
  • Planning for the loss or absence of key employees
  • Understanding insurance options

The Crisis and Continuity Planning course also contains downloads and resource links that will help you put your plan into action.


Completion of the Customer Service Strategies module will help you:

  • Learn why customer service is important
  • Identify who your customers are
  • Define the dimensions of customer service
  • Identify reasons for measuring customer service
  • Identify methods for measuring customer service
  • Determine the most appropriate methods of obtaining customer feedback.


Evaluation of your performance will be based on:

  • Quizzes are provided in each module for self-evaluation of your progress.


Customer Service Strategies is structured to adapt to your preferred learning style and can be used as follows:

  • Participants can navigate the module like a book, moving from chapter to chapter
  • Participants can use the audio feature to listen to the content
  • Menus and Table of Contents allow participants to find specific information quickly and easily
  • Downloadable templates assist participants in putting the ideas they have learned into practice
  • Videos enhance learning and interest