Course Name

Basic Internet Specialist Certificate

Contact Hours: 10

Course Description

Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Students will learn how to deal with customers concerns, and the best way to provide support. Students will also learn how to deal with and avoid viruses. Along with creating websites, students will also learn about traffic reports and what they will mean to them as Webmasters. The most important principle in regards to the Internet, is how to use it to get the most benefit from it. There`s so much that can be said about it. So much has been said about it. But there is one thing that every student will realize in time. The Internet is a continually evolving medium. Every day or every month, something new is invented to make the Internet easier to use. This certificate program will cover this most important principle and will go a step beyond. By the end of this certificate program students will have gained enough knowledge to be an asset to any company. Who should take this program? Those students who need a basic understanding of the Internet, including sales, administration, customer support, entry level, general office, tech support, and many more.

Outcome

Upon completion of this program, students will know:   What the Internet is and how to use it properly How to adjust their browser settings to get the most benefit out of their use of it What to do if encountered with a virus. How to handle a customer who has technical or customer support issues How to design a site that will sell and how to view and interpret log sheets.

Assessment

The student will be tested after each section, with a final test at the end of the week. To get his or her certificate the student needs to get a 75% or higher grade average on all quizzes and the final test.

Outline

Learning About the Internet, What it is, and How to Use It We will define the terminology used for the Web. We will discuss how to use search engines and newsgroups to find information. We will discuss what makes a site sell. Identifying and recognizing key players and competitors in your industry is important, therefore, this will be touched on. How do you identify your target or "niche" market? How to handle customer and technical support issues. What to do if you or your customer get a virus? When dealing with websites, how do you read or interpret log sheets. And of course, what can you do to enhance your browser to make your access to the Internet easier. During this course, after each section is covered, a quiz will be provided. At the end of the week a final test will be issued. Also during the week students will be able to put into practice certain principles, like adjusting the browser for better performance, etc.