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Course Name
Teams Management - Managing Team Conflict

Contact Hours: 3

Course Description
This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions.

Your expert-led training is presented by Rick James. Rick James has worked in the computer industry since 1985, when he began his career as a computer science major working for WordPerfect Corporation. His interests later turned from software development to business and marketing within the computer industry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand.

Frequently Asked Questions

How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length, and many have optional activities as well.

Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.

Are there any required books for the course? No. the printable materials are accessible from within each course segment and can be viewed online as well. These are included at no additional cost to you.

Can I assess what I have learned? Yes. Each self-paced unit has an associated assessment quiz. From there you will be able to determine if you understood the concepts or if you still need to review the materials further.

What are the advantages of taking this course online? Always accessible…on demand…single login…easy to manage…work at your own pace…these are just a few of the many advantages.

By completing this course you will learn:
  1. Understanding and dealing with the dynamic and changing work environment
  2. Personalities
  3. Changing team members, team vs. organizational dynamics
Enroll today in this course to start your learning.

Evaluation of your performance will be based on...
  1. Individual module quizzes which can be taken before or after the training section
  2. Post quiz that assesses the combined topics covered within the complete courses level
Completing a self-directed course: It will be your responsibility to access the course through your individual login, learn from the one-on-one instruction segments, and assess your level of retention with the post tests. All course materials will remain accessible online for the period of the subscription access. The printable study guides can be retained indefinitely as a means of refreshing your skills after a period of time.

  • Introduction
  • Work Assignment
  • Section Wrap-up
Team Fundamentals
  • Why Teams?
  • The Evolution of Teams
  • Groups vs. Teams
  • Common Assumptions
  • Life Cycles
  • Forming
  • Storming
  • Norming
  • Performing
  • Adjourning
  • Colleagues
Symptoms of Team Conflict
  • Work Assignment
  • Colleagues
  • Colleagues Response
Sources of Conflict
  • Member Turnover
  • Work Assignment
  • Colleagues
  • Colleagues Response
Resolution Process
  • Work Assignment
  • Colleagues
  • Colleagues Response
Healthy Conflict=Strong Teams
  • Successful Team Building
  • Listening
  • Work Assignment
  • Colleagues
  • Colleagues Response
  • Listening & Team Building
  • Dialog & Skillful Decision
  • Deep Dialog Protocol
  • Skillful Discussion Protocol
  • Questions
  • Colleagues
  • Colleagues Responses
  • Alignment