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Course Name
Build Your Own BIZ™ - Customer Service That Sells

Contact Hours: 1

Course Description
Create a Culture of Customer Service

Providing outstanding customer service happens when your employees understand and embrace the concept of customer service. This course will help you define how you are currently doing with your customer service efforts and implement action steps to improve the level of customer service your are providing. The class includes video, text, and downloadable resources.

Description of Course

Customer Service That Sells will help you improve the level of customer service you provide to your customers. The class will explore these areas:

  • Customer service fundamentals
  • Defining and measuring customer service
  • How to hire customer service oriented employees
  • How to train for great customer service
  • Motivating, managing, maintaining, and retaining great customer service employees
  • Customer service best practices
  • Handling mistakes, problems, and complaints
  • Telephone customer service
  • Using customers as outside salespeople
  • Customer relationship management

The Customer Service That Sells course also contains downloads and resource links that will help you put your plan into action.


Completion of the Customer Service Strategies module will help you:

  • Define and measure your current level of customer service
  • Take measures to improve customer service
  • Learn practical measures you can take to improve customer service


Evaluation of your performance will be based on:

  • Quizzes are provided in each module for self-evaluation of your progress.


Customer Service That Sells is structured to adapt to your preferred learning style and can be used as follows:

  • Participants can navigate the module like a book, moving from chapter to chapter
  • Participants can use the audio feature to listen to the content
  • Menus and Table of Contents allow participants to find specific information quickly and easily
  • Downloadable templates assist participants in putting the ideas they have learned into practice
  • Videos enhance learning and interest