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Course Name
Information Technology Infrastructure Library (ITIL) Training Bundle

Contact Hours: 70

Course Description
ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

We have combined two very valuable ITIL training courses to create the ITIL® Training Bundle. Students of this bundle will have access to Information Technology Infrastructure Library (ITIL®) and Information Technology Infrastructure Library (ITIL®) – Service Operation.

Information Technology Infrastructure Library (ITIL®)
This ITIL® Foundation course covers the IT Infrastructure Library best practices. ITIL® is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to enter or enhance their career in project management or IT service management and covers the 5 main concepts within ITIL®: Service Strategy, Design, Transition, Operation and Continual Service Improvement.

Information Technology Infrastructure Library (ITIL®) - Service Operation
Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.

Please note: course of study may be completed earlier than indicated and students retain access for one year from the date of enrollment.

Outcome
Upon successful completion, this in-depth training course will provide learners with Service management as a practice, The ITIL service lifecycle, Generic concepts and definitions, Key principles and models, selected processes and Technology and architecture awareness.

Assessment
Visual Demonstrations & Multimedia Presentations - Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. We always focus on real world scenarios and skill-set development.

Quizzes & Exam Simulators - The custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding. This will allow you to gauge your effectiveness before moving to the next module in your course.


Outline
To receive a complete and comprehensive course outline, write to courseinfo@jeronline.com and include the complete course number and title.