Course Name
Dental Office Administrative Assistant Certificate with Microsoft Office 2016 Online

Contact Hours: 225

Course Description
This course is designed to give the students the knowledge to work in a progressive dental office. The student will learn basic dental anatomy, charting, terminology, communication skills, clinical and information records management, dental insurance processing, financial arrangements, bookkeeping procedures, computerized dental systems and employments skill that will assist in obtaining a position as a dental administrative assistant.

Please note: Course of study may be completed earlier than indicated and students retain access for one year from the date of enrollment.

Upon successful completion, students will have working knowledge of and be able to:
  • HIPPA, professional ethics, professional conduct and the roles of the dental professionals.
  • Identify and/or interpret basic anatomy and dental anatomical structures, charting symbols, tooth numbering systems and common dental procedures.
  • Gain an understanding of effective communication, including written, verbal and nonverbal.
  • Describe the functions and components of the patient clinical record, risk management, patient record maintenance, filing methods and patient appointment scheduling.
  • Classify different types of dental insurance coverage, and file and process dental insurance claims.
  • Describe the elements of a financial policy, accounts receivable and payable, collections and financial transactions.
  • Describe and perform bookkeeping procedures: posting transactions, both manual and computerized, audit report and trail, payroll record, and reconciling bank records.
  • Identify dental practice management software functions.
  • Perform basic functions using Dentrix dental software.
  • Prepare the components to assist in securing employment: resume, cover letter and job applications.
  • Practice techniques for a successful job interview: attitude, behavior and answering questions.
  • Microsoft Office products

Assessment Tools:

  • Quizzes
  • Practical Experience
  • Online Exercises

Required Book(s)
The Administrative Dental Assistant Text and Workbook are included. No additional purchase required.

To receive a complete and comprehensive course outline, write to Be sure to include both the complete course number and course title with your query.