The Airline Certificate Program consists of 6 individual courses. Each course will teach you valuable concepts necessary to becoming a travel professional with real world applications and industry directed content. The courses are:
Travel Sales and Trends
Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the Web for a variety of travel resources as well as current information on possible careers in the industry. This is an excellent introduction to the program.
Air Reservations - U.S. or Canadian Domestic
Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of transportation to business destinations and highly used mode to vacation/leisure destinations. Therefore, becoming an expert on the product, airline policies and procedures as well as reservations policies and procedures is essential to your success.
Air Fares - U.S. or Canadian Domestic
(Prerequisite course: Air Reservations U.S. or Canadian) Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your clients’ air itinerary. Practice the interpretation of the multiple air transportation taxes and fees applicable to air travel. Air fares are historically difficult to interpret and apply. This course presents the basics in a simple format with many applications to allow you to become proficient.
ARC Documents
(Prerequisite courses: Air Reservations and Air Fares U.S. Domestic) Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC). Here you will cover the ticketing types, forms, policies and procedures per the ARC as well as forms of payment, refunds and exchanges.
Automated Air Reservations - U.S. Domesic or Canada
You will learn to book air reservations using RTS®, a hands on Computer Reservation System (CRS) simulation of Sabre® in conjunction with the online tutorial. Each lesson combines selections from a proven Sabre® text with helpful hints and instruction to most effectively use the realistic simulator, RTS? Sabre®. You will learn and practice the basic functions of Sabre® as used by travel professionals planning and booking air travel. Exercises and drills will improve your proficiency and speed. You will master the skills necessary tomake, maintain, change, and cancel automated travel reservations. Available in U.S. or Canadian versions. Note: Each course requires a new software download. RTS® is only IBM compatible but may be utilized on a Mac using Virtual PC.
Automated Air Fares and Tickets
(Prerequisite course: Automated Air Reservations) You will learn to find the lowest applicable fare for your client as you utilize the Computer Reservation System (CRS) Sabre® to display fares between city pairs and the Sabre® pricing system to calculate the total fare, including fees and taxed for the simplest and most complex domestic air itineraries. You will be using RTS®, a hands on Computer Reservation System (CRS) simulation of Sabre® in conjunction with the online tutorial. Each lesson combines selections from a proven Sabre® text with helpful hints and instruction to most effectively use the realistic simulator, RTS? Sabre®. You will learn and practice the basic functions of Sabre® as used by travel professionals pricing air travel. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to quote fares and price automated travel reservations. Available in U.S. or Canadian versions. Note: Each course requires a new software download. RTS® is only IBM compatible but may be utilized on a Mac using Virtual PC.